Superior Finish Contracts Ltd in Saint Ives, England

Reviews about Superior Finish Contracts Ltd

• ★ ★ ★ ★ ☆

  2017-09-10, by Yvette Scott
  I have to say that me and my Partner have used Superior Flooring on a number of occasions over the last 2 years. They are friendly and supportive. We did have an issue in that a set of blinds in the utility collapsed on the day of fitting and the kitchen Karndean was marked, it bugged the hell out of me as it was in one's eye line, however when I called, they did struggle to fix a date to come out but that was due to all parties having busy schedules, inconvenient? yes, but they were definitely up for putting it right as soon as possible and didn't chase me down for the money. We plan to use them again as having more work done. They are a good company but think they would benefit from having a computerised system as sometimes the waiting on the phone or in person for them to find their notes/diary entry about your account can be frustrating - but I balance this with being an impatient so and so. lol Would recommend.
• ★ ★ ★ ★ ★

  2017-05-23, by Andy Polhill
  Superior finish response to u2trish In reply to the incorrect & bad review from u2trish, I would like to make the following points.. The new laminate flooring is set from a hall door where ceramic tiles are laid, and has been set out to run square from the frame and is visually straight into the room, this is the correct way to lay this type of flooring, especially in an old property and in rooms that are out of square. I have inspected the flooring, and during this visit the policy holder (the flooring was laid as an in insurance job), also informed me that they have an issue with the type of flooring, as they feel that they were not informed that the new laminate would have a micro bevel on the side of the planks. This is incorrect, as they chose the flooring from a sample swatch, and this sample has this edge on it. I am not sure how this issue will be resolved, as the flooring is 'as ordered', and is fitted by a professional laminate fitter, and not by a 'DIY/amateur', as in their review. I have now instructed the insurance company to carry out an investigation, as I know we have nothing to hide or be ashamed of.