Academy & Co in Saint Ives, England Closed now

Reviews about Academy & Co

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  2017-09-07, by Thomas Martin
  Avoid! Let me begin with a scenario: If items in your recently placed order are out of stock... Good service: emails you to let you know the situation and ask how you would like to proceed. Poor service: sends out the remainder of the order without consulting you, refunds the difference. Academy clothing service: sends out the cheapest item in the order (gave me two of them to make up for the other missing items) £6 worth of a £55 order. No email to let me know this was the case, no refund. Only reacts to the issue when the I contacted them. At no point did they acknowledge that there was anything wrong with this scenario. Instead, I had to initiate a PayPal dispute, which should have been enough to coax someone to refund. No. I had to escalate it and then post back the items they sent me (at my own cost) to get my money back. All in all, I ended up around £3 out of pocket through my ordeal of ordering through Academy. Most buyers will acknowledge that when ordering online, mistakes can be made, but the telling of a good seller is how they deal when these mistakes are made. I can't speak for their in store services, but I can say hand on my heart, after countless years of online shopping, this has got to be one of the most bewilderingly bad shopping experiences I have had. I rarely leave feedback and don't like to berate independent shops, but the way I have been treated has left me in a position where I feel I should warn others. (Whatever excuse Academy post below this review, make sure to take it with a pinch of salt)